What is a 'Royals Account?'+
A Royals Account is your gateway to purchasing tickets and merchandise online, and the place to control which communications you receive from Reading FC.
From Thursday 16th May 2019 onwards, all Reading supporters will need a new Royals Account in order to purchase through our online Ticketing and Fanstore platforms – that includes any supporters wishing to renew their Season Tickets for the next campaign.
To retain your existing ticket purchase history and to renew your existing seat, you will need to link your existing Supporter/Member ID with your new Royals Account.
Begin creating your account by clicking here.
Who needs a Royals Account?+
Anyone who wants to buy online from our Ticketing or Fanstore services will need a Royals Account. It will not be possible to complete any online transactions without being logged into a Royals Account.
Therefore all new and existing supporters are encouraged to create a Royals Account at the earliest opportunity.
However, if you have a Royals Account, you can purchase on behalf of friends and family members who have not set up a Royals Account by using the ‘My Friends & Family’ function in our online Ticket Office. You will need to know the Supporter/Member ID of anyone who you buy tickets for.
When will I use my Royals Account?+
Reading supporters will use Royals Account for purchasing online from our Ticketing and Fanstore services. A Royals Account also allows you to change and update your communication preferences and personal details on our database at any time with ease, meaning you get information that you want to hear about.
I have a ticketing account with Reading – do I need to create a Royals Account?+
All supporters who wish to buy online will need to set up a Royals Account. However it is possible for supporters with a Royals Account to buy on behalf of any other supporters by using the ‘My Friends & Family’ functionality.
Any supporters who have previously bought tickets or merchandise will need to link their existing Supporter/Member ID to their new Royals Account, using the same email address as their previous transactions.
Supporters should ensure that the email address used to create their account is the same that we currently hold on our database, otherwise you won’t be able to link your existing accounts.
To check which email address you have currently registered on our database, please email firstname.lastname@example.org to enquire.
How do I create a Royals Account?+
Supporters who have existing ticketing details should fill out the full registration form in order to set up their Royals Account, by entering their email address and password.
You will then receive an email with a secure link – click on this link to confirm your email address. Your Royals Account is now active. Please note carefully that the email you register with your new Royals Account must be the same as the one you used for your previous ticketing transactions in order to link the accounts.
Make sure you update your details and communication preferences, and then select ‘Linked Accounts’ in your Profile in order to begin purchasing online.
Alternatively, new supporters can alternatively fill out a short registration form or sign up with their Facebook, LinkedIn or Google profile.
For social sign in, click on the Facebook, LinkedIn or Google icon on the registration page. Depending on whether you are ‘signed in’ to the provider, you may be prompted to sign in and allow permissions. If you are already signed in, your account will be automatically created using the email, forename and surname from your social profile.
Can I sign up for a Royals Account using my social media account?+
Supporters cannot sign up or log in to Royals Account using social media credentials at this time. All supporters should log in using their email address and password.
I have created a Royals Account but I haven’t received the confirmation email. What should I do?+
If you have created an account with your own email and password, we will send you a confirmation email to the email address you provided. Whilst you wait you will see the ‘Awaiting Confirmation Email’ page.
When you receive the confirmation email, there will be a secure link ‘click here’ in the email which you need to click on to confirm your email. This will then open a new browser tab for you to log in with your email and password for the first time. This is a verification check to ensure that the email address is legitimate and belongs to you.
Please note: it may take up to a few minutes for the email to arrive in your inbox. If you do not receive your email, please follow the next steps:• your junk and spam folders
• Ensure you did not use any mailbox that could be shared, eg. info@, reception@, sales@ as these will not be accepted for your Royals Account
• Add email@example.com to your safe senders list and retry sending the email from the link ‘click here to resend email’ in the ‘Awaiting Confirmation Email’ page
• If you have left the ‘Awaiting Confirmation Email’ page and you want to go back to resend the confirmation email, log in again with your email and password chosen. As you have not yet confirmed your email, you will see the ‘Awaiting Confirmation Email’ page where you can click the link to resend.
• If none of the steps above work, please email firstname.lastname@example.org. In a few cases the email may be being blocked by your email service provider. Club staff will be able to check this so that you may contact your service provider directly.
The link in my confirmation email does not work.+
Some email clients or systems may deliver the email but disable the ability to click on any links in the content. If you have received the email but cannot click on the link, try the following processes:• Adding email@example.com to your safe sender list
• Right-clicking on the link, and select from options to ‘open hyperlink’, or ‘copy hyperlink’ and paste in to a browser address bar and go.
Can I register more than one Royals Account per email address?+
No. Every Royals Account must be registered against a unique email address.
To retain your purchase history, you must ensure that you use the same email address as you used for your previous ticketing and merchandise purchases with Reading Football Club.
However, if more than one existing ticketing account is registered to a single email address (eg. if a parent and child share an email address), then it is still possible for one person to create a Royals Account and buy on behalf of their family member using the ‘My Friends & Family’ functionality on our new Ticket Office site.
If you are unsure which email address is linked to your account history, or if you wish to change the email address linked to your ticketing account, please email firstname.lastname@example.org for further assistance.
What happens to my old ticketing and merchandise accounts?+
Your Royals Account will replace your existing ticketing and merchandise account.
Once logged in to your Royals Account, you will need to link your existing Supporter/Member ID to ensure that your accounts will be linked, and to retain your purchase history.
How do I link my existing Supporter/Member ID to my Royals Account?+
In order to continue to make purchases from our new Ticketing and Fanstore platforms, it is essential that supporters with an existing Supporter/Member ID link their details to their new Royals Account.
To do this, click ‘Linked Accounts’ when you are in your Profile on Royals Account, and follow the instructions. You will only need to use your Supporter/Member ID once – after it is set up, your account is ready to go.
Why does it say ‘no account found’ when I enter my Supporter/Member ID?+
This means that the email address used to register your Royals Account does not match the email address held on our database.
If you are not sure which email address (if any) is registered on our database, please email email@example.com to ensure that we have your correct email address registered and can update our records if required.
Why does it say that my Supporter/Member ID is incorrect?+
If you are a Season Ticket holder or Member, your Supporter/Member ID can be found underneath your name on your Season Ticket or Member Card. If you do not have a Season Ticket or Member Card, you can find your Supporter/Member ID on a confirmation email or receipt from a previous ticketing purchase.
If you are not sure of your Supporter/Member ID, please email firstname.lastname@example.org, or alternatively contact the Ticket Office by calling 0118 968 1313.
The date of birth on my profile is incorrect - how can I update it?+
In order to update and correct your Forename, Surname or Date of Birth, you will need to contact our Ticket Office directly by emailing email@example.com or ringing 0118 968 1313. You may be asked to provide proof of your identity or date of birth.
How do I buy tickets once I have a Royals Account?+
Visit our online Ticketing site at ticketing.readingfc.co.uk and click the ‘login’ button, which will redirect you to your Royals Account login page. Sign in with your new Royals Account (via email and password or with your social media account) and you will be redirected back to the Ticketing page, where you can begin making purchases.
Please note that Season Tickets go on sale at 9am on Monday 20th May 2019.
Are my Friends & Family details still retained from my existing account?+
No – all Friends & Family relationships will need to be set again on your Royals Account.
This will allow you to purchase tickets on behalf of your friends or family members, or allow your friends or family members to buy on your behalf. Please refer to the matrix below for information about creating your relationships.
It is only possible to be in one ‘Strong’ relationship group. This means if you are in a Strong relationship and somebody else tries to create a new Strong Relationship with you, it will fail.
‘Strong’ Friends & Family relationship is typically set up between supporters who share a family unit – eg. father and daughter; mother and son; etc. Unlike ‘Standard’ Friends & Family, this is not something that usually changes.
Nothing is working. I require further assistance.+
If you are having difficulty in creating a Royals Account or in linking your existing Supporter/Member ID to your new Royals Account, please email firstname.lastname@example.org to request further assistance.
Click here to log in.